Managed IT Services

As your technology partner, we take care of all your IT management needs and help align the right technology to best achieve your business goals. Our highly experienced teams provide the personal attention your business needs to increase productivity, boost performance, and give you peace of mind.

Each of our comprehensive Managed IT Services plans cover these four core areas of support and management:

The highly responsive Nucentric Solutions Support Services team is ready to help your company as day-to-day needs arise. We will be your single point of contact for help desk, on-site and remote technical support. Our extensive experience and commitment to exceptional service means you have peace of mind knowing that routine issues will be resolved quickly and efficiently. Nucentric Solutions’s Support Services include help-desk, on-site and remote support, a web portal for tracking and reporting support requests, and an assigned account lead for your business, to ensure you always get the attention you need.

The dedicated Nucentric Solutions Network Standards team will spend time at your premises ensuring that your organization benefits from the highest quality of service and technical support. We will conduct our proprietary methodology The Nucentric Standard™, which has been perfected with years of experience and training. We also provide proactive support and risk evaluation to avoid issues and employee downtime, as well as offering strong documentation to help you get the most from your system, fixes for misconfiguration, and network assessment reports that are sent to your Virtual Chief Information Officer.

Nucentric Solutions’s team of Centralized Services experts use leading-edge technology to remotely handle the management, security and monitoring of your network. We ensure that you are up-to-date with patches, updates, vulnerability scans, and compliance standards. Your data is backed up, secure, organized, and always available to you; you can rest assured knowing that your business’s IT infrastructure is protected. Centralized Services give you the benefit of full network monitoring; installation, management and updates for virus, spam, spyware and malware software; patch management; provision of backup servers and workstations; firewall updates and management; backup and disaster recovery planning; and automation of the administration of your systems, so that you are freed up to get on with the work that you really excel at.

Nucentric Solutions uses its extensive experience to act as a valuable resource for your company, providing the strategic IT analysis and management to help you thrive. A highly experienced Virtual Chief Information Officer (vCIO) will develop an in-depth understanding of your business situation, goals, and environment, and provide a plan for the IT tools you need to succeed. Technology consulting from Nucentric Solutions will give you a competitive edge, incorporating a strategic plan that aligns your technology with your business goals, mitigates against potential risks facing your company, and counsels you on the effective management of your IT budget, to ensure that you get the best possible return on investment.

Managed IT Services from Nucentric Solutions provide varying levels of inclusivity to suit your business needs - choose from one of these three plans:

  • CompleteCare - for businesses that want all the benefits of fully outsourcing their IT requirements
  • RemoteCare - for organizations that want to outsource IT, but have non-IT staff to liaise locally
  • Level2Care - for companies with in-house IT staff wishing to partner with an experienced MSP

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We won’t try to sell you add-on services once you’ve signed up - we have plans available that include the following:

  • Comprehensive backups to ensure your data is always protected
  • Continuity planning to prepare your business for all types of disaster
  • Anti-virus solutions to keep your systems clean and secure
  • Anti-malware tools to keep malicious bugs out of your network
  • Email spam filtering to save you time, boost productivity and avoid infection

Many IT firms talk about proactivity when it comes to Managed Services, but at Nucentric Solutions we really deliver the goods. You can count on us to focus relentlessly on working ahead to fix the potential issues with your network, before they cause larger-scale problems. Of course, we’ll also reactively deal with issues if you need us to - but our overarching goal is to avoid that ever being necessary.

Nucentric Solutions’ Managed Services solutions give you the benefit of:

  • Round-the-clock monitoring - your systems are always safe and secure
  • Truly proactive maintenance - problems fixed before you know they exist
  • Remote, non-disruptive services - our team works around you
  • Fully inclusive support plans - so you can predict what you’re spending

If you’ve had enough of buying into other managed service providers’ grandiose claims, only to be disappointed by what they actually deliver, it could be time to turn to Nucentric Solutions for the approach to maintenance and support that your business truly needs, and that you deserve. Our teams are standing by to help make IT the fire that powers your business ahead.